Question 1

What are the minimum requirements?

Accepted Answer

Hello, Hero Candidates! To play the Devil Book, please check our game's Minimum requirements, ■ Minimum Specification Guide ㅁ AOS   1. Minimum RAM: 2GB   2. Minimum OS version: Android 5.0 Lolipop (API Level 21 or higher) □ IOS   1. Minimum Specifications: iPhone 6S   2. Minimum RAM: 2GB   3. Minimum OS version:  iOS 11 1) Secure enough space  - Empty your device’s memory up to 2GB to download ingame resources. Devil Book would take 1.5~2 GB of space in your device’s memory. 2) Close other apps consuming RAM while Devil Book. - If you run other apps when you play Devil Book, it may share RAM with the apps and it would affect your playing.

Question 2

The Devil Book is stuck

Accepted Answer

Hello, Hero Candidates!  We're sorry to hear about your upsetting situation! Please check the Minimum requirements of the device for game execution through the URL below. URL : Minimum requirements After checking the minimum requirements, run the game after updating the Devil Book app.  Please check the OS of your device and refer to the game update method below.  ■ AOS  1. Open the Google Play Store app.  2. Tap Menu > My Apps/Games.   3. Tap Update Devil Book.  ※ If you can't see the Devil Book update, click the Update button to update your app list. ■ IOS  1. Open the App Store.  2. Tap the profile icon at the top of the screen.  3. Update the Devil Book app at the bottom.   ※ If you can't see the Devil Book update, scroll down to update your app list. If this problem persists, please email us at devilbookworld@startergames.com with your information. 1. Situation   - Time : ex) 21-01-31 15:44 [PDT]  - Please briefly write about the problem. 2.Ingame Information  - Account name : ex) ABC#12DE3  - Game Version : ex)    - Time : ex) Feb 12, 11:14:45 [PST] 3.Device information   - Devico Name : ex) Galaxy Note 8+  - Device OS : ex) AOS 5.1.1  - Device Language : ex) English ※ If you attach photos or videos of your problem, we can help you furthermore.

Question 3

There is a crash during the game

Accepted Answer

Hello, Hero Candidates!

We're sorry to hear about your upsetting situation! To solve this problem, we would like to ask you to use the method below. 1) Check if another device is linked to the account(including a PC Android emulator). 2) Please check the network(Wi-Fi / LTE) connection status. 3) Please reboot your device or restart the Devil Book app. 4) Free up 2GB or more of free space on your device, reboot, and run the Devil Book app again. 5) Please reinstall the Devil Book App.    ※ If you use this method before your account has linked, your account will be gone.          So please link the account with Google or Apple, or check the ID and code.    ※ To confirm your account Link information's ID and Code, please refer to the route below.        Route : Ingame main screen - menu icon - option (Cog Icon) - Link Information If this problem persists, please email us with your information to devilbookworld@startergames.com  1. Situation   - Time : ex) 21-01-31 15:44 [PDT]  - Please briefly write about the problem. 2.Ingame Information  - Account name : ex) ABC#12DE3  - Game Version : ex)    - Time : ex) Feb 12, 11:14:45 [PST] 3.Device information   - Devico Name : ex) Galaxy Note 8+  - Device OS : ex) AOS 5.1.1  - Device Language : ex) English ※ If you attach screenshots or videos of your problem, we can help you furthermore.

Question 4

How can I use a coupon?

Accepted Answer

Hello, Hero Candidates!

Thank you for playing the Devil Book. 
The method to use the Coupon depends on the OS version. ■ AOS   - To use the Coupon, Please follow the route : Main Screen - Menu Icon - Option(Cog Icon) - Coupon Use ■ IOS  - In case of the IOS device, Coupon can't be used because of the Apple Policy.  - To use the Coupon, we suggest that you use the Emulator or AOS device and then refer to the AOS method above.  - Please refer to the URL to play the Devil Book with your IOS account on Emulator or AOS device     URL : My existing account is gone (OS Change)

Question 5

How To Send A Ticket

Accepted Answer

Hello, Hero Candidates!  Thank you for playing the Devil Book. To use our support service, please follow the route below.
Route : Ingame Main screen - Menu Icon - Option(Cog Icon) - Support.

For additional inquiries, please email at devilbookworld@startergames.com
We will do our best to provide a better game environment.

Question 6

Please refund the package because I purchased it but didn't receive it.

Accepted Answer

Hello, Hero Candidates!  Thank you for playing the Devil Book.   Unfortunately, we can't help you for refund because once a purchase is processed successfully, it is final and non-refundable according to our service policy.

To receive the missing package, please email us at devilbookworld@startergames.com with the answer to the question below.

■ AOS

1. Situation
- Please briefly write about the problem.
2.Ingame Information
- Account name : ex) ABC#12DE3
- Game Version : ex)
- Time : ex) Feb 12, 11:14:45 [PST]
3.Device information
- Devico Name : ex) Galaxy Note 8+
- Device OS : ex) AOS 5.1.1
- Device Language : ex) English
4.Receipt
- Please attach the screenshot of a receipt issued by Google Play(GPA Number)
- Please refer to the receipt form below.    ■ IOS 1. Situation - Please briefly write about the problem. 2.Ingame Information - Account name : ex) ABC#12DE3 - Game Version : ex) - Time : ex) Feb 12, 11:14:45 [PST] 3.Device information - Devico Name : ex) Galaxy Note 8+ - Device OS : ex) AOS 5.1.1 - Device Language : ex) English 4.Receipt - Please attach the screenshot of a receipt issued by Apple (Order Number) - Please refer to the receipt form below.   □ Cautions 1. If you made a refund request to the market directly, your account would be suspended automatically. 2. Even though the payment was made by the other person, it cannot be an excuse for us to accept your refund request.

Question 7

Where can I check the purchase record?

Accepted Answer

Hello, Hero Candidates!  Thank you for playing the Devil Book.
To confirm your purchase record, please refer to the contents below.

■ Google
In case of the Google, you can check the purchase record on Google Play.
Google Play URL : https://pay.google.com/gp/w/u/0/home/signup?sctid=5762381370054319

■ Apple
In case of the Apple, you can check the purchase record on App Store through the method below.
1. Enter the 'Setting' and tap 'your Apple account' on your device
2. Follow the route : 'Media & Purchases' → 'View account' → Purchase History.

For additional inquiries, please email at devilbookworld@startergames.com

Question 8

I made a purchase but you have charged twice.

Accepted Answer

Hello, Hero Candidates!

We're sorry to hear about your upsetting situation! We apologize for the inconvenience caused by the double-charged issue. To solve your problem, please follow the request below. ■ AOS To confirm and solve your inquiry, we need your info and receipt. Kindly send us the information below to devilbookworld@startergames.com 1. Situation   - Please briefly write about the problem. 2.Ingame Information  - Account name : ex) ABC#12DE3  - Game Version : ex)   - Time : ex) Feb 12, 11:14:45 [PST] 3.Device information   - Devico Name : ex) Galaxy Note 8+  - Device OS : ex) AOS 5.1.1  - Device Language : ex) English 4.Receipt   - Please attach the screenshot of ra eceipt issued by Google Play(GPA Number)  - Please refer to the receipt form below.   - If your problem is Double Charge, please email us with all receipts for your inquiry.    ■ IOS To confirm and solve your inquiry, we need your info and receipt. Kindly send us the information required below to devilbookworld@startergames.com 1. Situation   - Please briefly write about the problem. 2.Ingame Information  - Account name : ex) ABC#12DE3  - Game Version : ex)   - Time : ex) Feb 12, 11:14:45 [PST] 3.Device information   - Devico Name : ex) Galaxy Note 8+  - Device OS : ex) AOS 5.1.1  - Device Language : ex) English  4.Receipt   - Please attach the screenshot of a receipt issued by Apple (Order Number)  - Please refer to the receipt form below  - If your problem is Double Charge, please email us with all receipts for your inquiry.

Question 9

I made a purchase but didn't receive it!

Accepted Answer

Hello Hero Candidates!

We're sorry to hear about your upsetting situation! We apologize for the inconvenience caused by the missing item issue. When you purchased a package, you can check it in your mailbox. If you receive the package from your mailbox, the package is paid to your inventory. If you cannot check the package in your mailbox and inventory, please follow the request below. ■ AOS To confirm and solve your problem, we need your account info and receipt. Kindly send us the information below to devilbookworld@startergames.com 1. Situation   - Please briefly write about the problem. 2.Ingame Information  - Account name : ex) ABC#12DE3  - Game Version : ex)   - Time : ex) Feb 12, 11:14:45 [PST] 3.Device information   - Devico Name : ex) Galaxy Note 8+  - Device OS : ex) AOS 5.1.1  - Device Language : ex) English 4.Receipt   - Please attach the screenshot of a receipt issued by Google Play(GPA Number)  - Please refer to the receipt form below.       ■ IOS To confirm and solve your inquiry, we need your info and receipt. Kindly send us the information below to devilbookworld@startergames.com 1. Situation   - Please briefly write about the problem. 2.Ingame Information  - Account name : ex) ABC#12DE3  - Game Version : ex)   - Time : ex) Feb 12, 11:14:45 [PST] 3.Device information   - Devico Name : ex) Galaxy Note 8+  - Device OS : ex) AOS 5.1.1  - Device Language : ex) English 4.Receipt   - Please attach the screenshot of a receipt issued by Apple (Order Number)  - Please refer to the receipt form below.

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